# Polyfrost knowledgebase

## Quick links

{% content-ref url="/pages/m8LX5Fk1rbXz4VM4RSrc" %}
[Failed to download](/oneconfig/failed-to-download.md)
{% endcontent-ref %}

{% content-ref url="/pages/x17AW2Wh2KunYW5A9ipl" %}
[Screen not appearing / White background](/oneconfig/screen-not-appearing-white-background.md)
{% endcontent-ref %}

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Welcome new mods or anyone encountering this page.

1.8.9 is over [8 years old](https://howoldisminecraft189.today) as of 2024, so you might imagine support for Minecraft mods has improved in that time period. However, this is definitely not the case.

Support for mods is currently all over the place, across all platforms - users need to find the right discord, then be expected to explain a problem that the average user probably does not have the ability to, then have a day response time just for a sassy response from a salty dev.

This knowledgebase is part of our bigger mission to raise the bar for Minecraft support. As you may know, a core part of Polyfrost is to provide an unparalleled user experience; although it'd be great for users never to have to reach out for support in the first place, users will probably have an issue once in a while.

This guide contains how to handle a ticket, how to troubleshoot virtually every issue a user may have, when to pass it on to a dev or someone higher, etc.

## Licensing

The Polyfrost/SkyClient Knowledgebase is licensed under the GNU Free Documentation License, version 1.3 or later.

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3, or any later version published by the Free Software Foundation; with the Invariant Sections just being "Polyfrost knowledgebase" with no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the section entitled "[**Documentation License**](/documentation-license.md)".


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://kb.polyfrost.org/readme.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.